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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the first thing you should do is press the Help button, which is visible on each and every page. A context menu will open. It includes comprehensive info about all the actions that you can carry out on the given page. Each popup appears on the very same page so that you can quickly return to your work.

Video Tutorials

We have a vast collection of educational video clips describing how to use our web hosting Control Panel. They're shot for those of you who would like to see how things are being done instead of just reading articles. In this way, everyone can quickly get to know our Control Panel by simply watching our step-by-step video tutorials.

F.A.Q.

If you can't discover the solution you are looking for, take a gaze at our comprehensive FAQ section, which comprises questions asked by actual persons and provides practical solutions. We frequently update our FAQ section with new articles in an attempt to embrace all the new additions and innovations associated with our platform.

Ticketing System

If you still can't find the answer you need in the FAQ section either, you can contact our excellent team of technical support engineers available 24/7/365 and eager to assist you with any problem. Each trouble ticket you open will be answered in less than sixty minutes (the average ticket response time being about 20 mins), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 49011

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com